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Delivery Information, Refund and Returns Policy

The price doesn’t include VAT and import duties and fees where applicable.


Returns & exchanges:

We always make sure you receive the item you have purchased in the given time frames, however, if a package is lost during transit, a refund or replacement will be offered. A package is not considered lost before at least 30 working days have passed. ( according to BG post carrier policy).

For more expensive items from € 100 to €500 shipping costs always include shipping insurance. Please note that the process of claiming a refund in case of a lost item may take up to 3 months as I will need to submit a search and wait for the outcome of the report done by the postal services involved. Luckily, losses are very rare. If you want insured shipping with an item for which I do not offer shipping insurance, please contact me before (or even after) the purchase. It costs only a few euros/dollars to add insurance. Please note that I cannot be responsible for lost/stolen/damaged items.

If you are not satisfied with your purchase, you must contact me within 14 days of receipt to arrange for a return and refund.when we receive the return we will proceed to refund the amount of the order minus shipping costs. Shipping costs will not be refunded and the buyer will pay all return shipping costs. All items must be returned in the same condition in which they were sent. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

No returns on custom or special orders. We don’t accept cancellations. But please contact Us if you have any problems with your order. 

Shipping policies:

We ship from Bulgaria. Your order will be processed when payment is cleared. Please be aware that if you pay by E-Check via PayPal, it takes time

for the payment to clear. Once marked as shipped your order will be delivered approximately within these time frames:

Europe: 7-14 business days

Canada: 10-20 business days

USA: 10-20 business days

Japan: 10-20 business days

Australia, New Zealand and everywhere else: 15-25 business days

(For the US and Canada, packages addressed to the West Coast may take a few days longer than East Coast, hence the 10 days the difference in the average times stated above).

Customs and import taxes:

Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country’s tax regulations and are the responsibility of the buyer. These fees are not included in any shipping fees applied to your order. I have no way of calculating how much these fees would be, should they occur, and I am not responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees. 

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